Refund policy

Custom Orders

Because each Kappy Co. ™ piece is made-to-order and often personalized, custom and event items are final sale.

This includes all hats made at events, online custom hats, and embroidered pieces.

Non-Custom Retail Items

We accept returns on non-custom apparel within 7 days of delivery. Items must be unworn, unwashed, and in their original condition.

To start a return, email shop@kappywearhappy.com with your order number and reason for return. You’ll receive a prepaid label if eligible; shipping charges are non-refundable.

Exchanges

Exchanges may be available for size or style if stock permits for non-custom retail items. Shipping charges are non-refundable.

Defective or Incorrect Items

If we made an error or you received a defective product, please contact us within 7 days of receipt, and we’ll make it right.